Remote Customer Onboarding Lead for Vet SaaS

Instinct Science; United States; Remote; USD 65,000 - 80,000; Full time

Job summary

Instinct Science in the United States is seeking a Customer Onboarding Manager to lead hospital go‑live projects with our veterinary software ecosystem.

You will own end‑to‑end coordination from kickoff to go‑live, coordinating with Implementation, Training, and Integration teams to deliver a seamless, high‑quality experience.

This fully remote role offers a competitive compensation package and opportunities to drive adoption and value for veterinary practices nationwide.

Qualifications

• Direct experience in veterinary hospitals or clinics.
• 2–4+ years of customer-facing onboarding/project management.
• Familiarity with Instinct Software preferred.
• Ability to manage relationships across senior stakeholders.

Responsibilities

• Lead onboarding projects from contract through go-live.
• Develop timelines with milestones and accountability.
• Coordinate with Implementation, Training, and Integration teams.
• Maintain executive-level communication and urgency.

Skills

Veterinary practice experience

Project management

SaaS

Stakeholder management

Technical aptitude

Tools

Instinct Software

Job description

Instinct Science in the United States is seeking a Customer Onboarding Manager to lead hospital go‑live projects with our veterinary software ecosystem.

You will own end‑to‑end coordination from kickoff to go‑live, coordinating with Implementation, Training, and Integration teams to deliver a seamless, high‑quality experience.

This fully remote role offers a competitive compensation package and opportunities to drive adoption and value for veterinary practices nationwide.