Remote Customer Intake & Experience Coordinator

Alpine Home Air; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Work-from-home (remote)

Health insurance

Paid time off

Paid educational and professional dev.

Equipment provided

Job summary

Alpine Home Air is seeking Call Center Project Coordinators to own customer intake and early-stage experience. You’ll guide customers, ask clarifying questions, and coordinate with internal tools to ensure smooth handoffs to the right teams.

Role blends live customer support with operational thinking, shaping the customer journey while contributing to system improvements. Ideal for problem solvers who enjoy fast-paced, high-volume environments.

Qualifications

• Experience in customer operations, intake, support, or coordination is helpful.
• Familiarity with SOPs, CRMs, or workflow tools is a plus.
• Comfort using modern tools (including AI-assisted workflows) is preferred.
• Strong communication, judgment, and a learning mindset matter.

Responsibilities

• Be the first point of contact for customers via phone and chat.
• Guide customers toward the right next step with minimal friction.
• Ask targeted questions to clarify goals and constraints.
• Resolve simple issues to reduce unnecessary transfers.
• Apply SOPs and workflow logic while adapting to real-world scenarios.
• Leverage AI-assisted intake and routing tools with sound judgment.
• Document clearly to set up successful handoffs to downstream teams.
• Keep internal data clean and up to date.
• Provide feedback on workflows and identify gaps.
• Handle high volumes while maintaining accuracy and professionalism.

Skills

Customer service

Communication

Process thinking

SOPs

CRM software

AI tools

Education

High school diploma or equivalent

Tools

CRM software

AI-assisted workflows

Internal tooling

Job description

Alpine Home Air is seeking Call Center Project Coordinators to own customer intake and early-stage experience. You’ll guide customers, ask clarifying questions, and coordinate with internal tools to ensure smooth handoffs to the right teams.

Role blends live customer support with operational thinking, shaping the customer journey while contributing to system improvements. Ideal for problem solvers who enjoy fast-paced, high-volume environments.