Remote HVAC Technical Support Specialist

Alpine Home Air; United States; On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Group health insurance

Health savings account

401k

Paid time off

Paid holidays

Life insurance

Short-term disability

Professional development

Job summary

Alpine Home Air is seeking an HVAC Technical Support representative who will talk with homeowners by phone to address product questions and troubleshoot remotely. This role emphasizes clear communication and a friendly, professional demeanor while guiding customers through technical solutions.

The position offers an in-home support focus with weekends and travel for hands-on training as needed, aligning with our mission to simplify HVAC assistance for homeowners.

Qualifications

• 5 years experience as an HVAC Technician.
• Excellent written and verbal communication skills.
• Demonstrated computer skills with typing at 40 WPM+.
• Enjoy fast-paced work handling multiple duties simultaneously.
• Professional, positive demeanor; extroverted, warm, and friendly with customers.
• Self-starter who is eager and ambitious to put in the effort to succeed.
• Strong attention to detail.
• Able to work with ambiguity and solve problems while aligning with company values.
• Able to work as a team when necessary.

Responsibilities

• Speak with homeowners on the phone who purchased products from our HVAC ecommerce website.
• Troubleshoot remotely to resolve technical issues.
• Assist customers with questions about products to improve satisfaction.

Skills

Communication skills

Typing speed

Detail oriented

Team player

Self-starter

Problem solving

Customer service

Job description

Alpine Home Air is seeking an HVAC Technical Support representative who will talk with homeowners by phone to address product questions and troubleshoot remotely. This role emphasizes clear communication and a friendly, professional demeanor while guiding customers through technical solutions.

The position offers an in-home support focus with weekends and travel for hands-on training as needed, aligning with our mission to simplify HVAC assistance for homeowners.