Remote Call Center Project Coordinator

Alpine Home Air Products; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Group health insurance

Health Savings Account

401k

Paid time off

Paid holidays

Life insurance

Short-term disability

Work-from-home

Job summary

Alpine Home Air Products is hiring Call Center Project Coordinators to own customer intake and early experience. You will guide customers from first contact toward the right next steps, using SOPs and AI-assisted workflows, while ensuring clean handoffs to the appropriate teams.

This role blends live customer interactions with process thinking, data upkeep, and continuous improvements. A strong communicator who thrives in fast-paced, structured environments fits well.

Qualifications

• Experience in customer operations, intake, support, or coordination is helpful.
• Comfort using modern tools including AI-assisted workflows is preferred.
• Strong communication, judgment, and a learning mindset matter most.

Responsibilities

• Serve as the first point of contact for customers across phone and chat.
• Guide customers toward the right next step with minimal friction.
• Ask thoughtful questions to clarify goals and constraints.
• Resolve simple issues to reduce transfers.
• Apply SOPs and workflow logic while adapting to real-world scenarios.
• Use AI-assisted intake and routing tools as decision support.
• Create clear, complete handoffs and maintain data quality in internal systems.

Skills

Communication skills

Judgment

Adaptability

Problem solving

Multitasking

Tools

CRM systems

AI-assisted workflows

SOPs

Job description

Alpine Home Air Products is hiring Call Center Project Coordinators to own customer intake and early experience. You will guide customers from first contact toward the right next steps, using SOPs and AI-assisted workflows, while ensuring clean handoffs to the appropriate teams.

This role blends live customer interactions with process thinking, data upkeep, and continuous improvements. A strong communicator who thrives in fast-paced, structured environments fits well.