Remote HVAC Tech Support Specialist

Alpinehomeair; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Paid holidays

Life insurance

Short-term disability

Training provided

Equipment provided

Job summary

Alpinehomeair is seeking a friendly HVAC Technical Support representative to engage homeowners by phone, answer product questions, and troubleshoot remotely. The role focuses on clear communication, fast problem solving, and delivering a positive customer experience from a home-based office.

Qualified candidates will have 5 years of HVAC experience, strong typing speed, and the ability to work in a fast-paced, team-oriented environment with scheduled hours and periodic travel for training.

Qualifications

• 5 years of HVAC technician experience required.
• Excellent written and verbal communication skills.
• Demonstrated computer skills with typing at 40 WPM+.
• Open to periodic travel for hands-on training and product refurbishment.
• Rotating schedule with periodic weekend availability.

Responsibilities

• Speak with homeowners on the phone who purchased products.
• Assist customers with product questions and troubleshooting remotely.
• Resolve technical issues via remote support to improve satisfaction.

Skills

HVAC experience

Communication skills

Typing 40 WPM+

Fast-paced work

Team player

Attention to detail

Ambiguity tolerance

Remote work setup

Job description

Alpinehomeair is seeking a friendly HVAC Technical Support representative to engage homeowners by phone, answer product questions, and troubleshoot remotely. The role focuses on clear communication, fast problem solving, and delivering a positive customer experience from a home-based office.

Qualified candidates will have 5 years of HVAC experience, strong typing speed, and the ability to work in a fast-paced, team-oriented environment with scheduled hours and periodic travel for training.