Remote Customer Growth Manager — Onboarding & Success

Cruva; Los Angeles (CA); Remote; USD 70,000 - 100,000; Full time

Job summary

Cruva is looking for a Customer Success Manager to enhance brand operations on TikTok Shop. This role focuses on leading onboarding, managing client relationships, and ensuring customer satisfaction through effective communication.

The compensation package includes a base salary between $70,000 and $100,000, depending on experience, along with equity opportunities. The position is fully remote, accommodating US or UK hours.

Qualifications

• Experience in customer success, account management, onboarding, or support in a SaaS environment.
• Strong written and verbal English communication skills.
• Familiarity with CRM and support tools.

Responsibilities

• Lead onboarding for new customers: setup, training calls, and achieving outcomes quickly.
• Manage relationships across a portfolio of brands.
• Own customer conversations across chat, e‑mail, and video.

Skills

Customer success

Account management

Strong English communication

Organized and detail-oriented

Tools

CRM tools

Job description

Cruva is looking for a Customer Success Manager to enhance brand operations on TikTok Shop. This role focuses on leading onboarding, managing client relationships, and ensuring customer satisfaction through effective communication.

The compensation package includes a base salary between $70,000 and $100,000, depending on experience, along with equity opportunities. The position is fully remote, accommodating US or UK hours.