Remote Customer Growth & Advocacy Manager

Sierra Ventures; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

DeepHow is hiring a Customer Marketing Manager to lead hands-on programs that grow existing accounts, demonstrate customer value, and develop customer advocates. You will partner cross-functionally to prioritize expansion, design targeted campaigns, and promote new capabilities within existing customers across sites and buying groups.

The role requires 8+ years in B2B marketing with a focus on enterprise accounts, strong storytelling, and the ability to travel to customer sites and events.

Qualifications

• 8+ years of B2B marketing experience focused on customer marketing, expansion marketing or enterprise ABM programs.
• Track record of driving expansion pipeline and revenue growth with enterprise accounts.
• Ability to understand manufacturing operations and communicate with plant leaders.
• Strong storytelling to translate operational results into executive narratives and case studies.
• Experience navigating approvals for customer stories in large enterprises.
• Ability to set priorities, build programs, and execute with lean teams.
• Willingness to travel to customer sites and events.

Responsibilities

• Account expansion: prioritize existing customers and design marketing plans aligned with expansion goals across sites, units and buying groups.
• Document and communicate customer value: substantiate measurable improvements and translate results into business outcomes for senior decision-makers; build a library of customer proof.
• Customer advocacy and references: recruit customer champions, prepare speakers for events, and manage a customer reference program.

Skills

B2B marketing

Account-based marketing

Customer advocacy

Storytelling

Executive communication

Manufacturing/plant-floor awareness

Job description

DeepHow is hiring a Customer Marketing Manager to lead hands-on programs that grow existing accounts, demonstrate customer value, and develop customer advocates. You will partner cross-functionally to prioritize expansion, design targeted campaigns, and promote new capabilities within existing customers across sites and buying groups.

The role requires 8+ years in B2B marketing with a focus on enterprise accounts, strong storytelling, and the ability to travel to customer sites and events.