Senior Technical Service Trainer

Generac; Sussex (WI); On-site; USD 70,000 - 95,000; Full time

Job summary

Generac is seeking a Senior Technical Service Trainer to work onsite at our service training center in Wisconsin. You will train technicians in repair and installation for Generac products using classroom, hands-on labs, and live streaming, and mentor junior trainers.

You will lead curriculum development and write technical documentation, partnering with internal teams to fabricate training units and establish service rates for prototypes. Strong MS Office and instructional skills are required.

Qualifications

• High School Diploma or equivalent
• 5 years field technician experience in HVAC, automotive, generator or similar discipline or 5 years combined field technician experience and technical training experience
• Associates or Bachelor’s degree preferred
• Curriculum development experience preferred
• Experience evaluating and coaching instructor technique preferred
• Technician Excellence or ASE certification preferred
• Previous experience using SAP or equivalent ERP preferred

Responsibilities

• Instruct and train technicians in repair and installation for Generac products using classroom instruction, hands on labs, and live stream training.
• Lead the development of technical training curriculum.
• Write and review technical documentation such as owner, installation, diagnostic and service and training bulletins.
• Establish warranty flat rates for new product prototypes.
• Work with internal departments to fabricate training units.
• Mentor lower level technical service trainers and assist in onboarding/training.

Skills

Instructing

Curriculum development

Technical training

Documentation

Communication

Education

High School Diploma or equivalent

Associates or Bachelor’s degree

Tools

SAP

ERP

MS Office

Job description

In the role of Senior Technical Service Trainer working onsite at our service training center in Wisconsin you will be part of the Service Training team. The Senior Technical Service Trainer is responsible for training/instructing technicians in all aspects of repair and installation for Generac products. The senior trainer uses a variety of methods during the training sessions including classroom presentations and hands on lab instruction. In addition to in person training, the Senior Trainer will be responsible for conducting some training via live stream. The Senior Technical Service Trainer applies technical skills and knowledge of start-up, operation and troubleshooting of all Generac products. The position is responsible for mentoring and training lower level trainers.

Minimum Qualifications

• High School Diploma or equivalent
• 5 years field technician experience in HVAC, automotive, generator or similar discipline or 5 years combined field technician experience and technical training experience

Preferred Qualifications

• Associates or Bachelor’s degree
• Curriculum development experience
• Experience evaluating and coaching instructor technique
• Technician Excellence or ASE (Automotive Service Excellence) certification
• Previous experience using SAP or equivalent ERP

Essential Duties

• Instruct and train technicians in all aspects of repair and installation for Generac products using a variety of methods including classroom instruction, hands on labs, and live stream training.
• Lead the development of technical training curriculum.
• Write and review technical documentation such as owner, installation, diagnostic and flat rate manuals and service and training bulletins.
• Establish warranty flat rates for new product prototypes.
• Work with internal departments to fabricate training units.
• Mentors lower level technical service trainers. Assists in onboarding and training of technical service trainers.

Knowledge, Skills And Abilities

• Knowledge of MS Office to include: MS Word, MS Power Point and MS Excel
• Advanced skills in writing and presenting / instructing technical information
• Ability to develop testing plans
• Technical aptitude to do advanced generator start up and troubleshooting
• Ability to deal with shifting priorities and moving deadlines
• Highly organized and detail oriented;
• Familiarity with hand tools and test equipment.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.