Technical Service Trainer

Generac; Sussex (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Generac in Sussex, Wisconsin is seeking an onsite Technical Service Trainer to join the Service Training team. You will deliver comprehensive training to technicians on generator repair and installation and guide start-up, operation, and troubleshooting across Generac products.

The role requires hands-on teaching and curriculum development, plus the ability to communicate complex technical information clearly. Proficiency in MS Office and exposure to SAP preferred; travel is occasional.

Qualifications

• High School Diploma or equivalent.
• 3 years field technician experience in HVAC, automotive, generator or similar discipline or 3 years combined field technician experience and technical training experience.

Responsibilities

• Instruct/Train technicians in all aspects of generator repair and installation.
• Develop and present technical training curriculum.
• Write and review technical documentation such as owner, installation, diagnostic and flat rate manuals and service and training bulletins.
• Establish warranty flat rates for new product prototypes.
• Work with internal departments to fabricate training units.
• DOT driver (Non CDL).
• Other duties as assigned.

Skills

MS Office proficiency

Technical writing

Training curriculum design

Generator startup troubleshooting

Organizational skills

Documentation review

Attention to detail

Education

High School Diploma or equivalent

Associates or Bachelor’s degree

Tools

SAP

Job description

In the role of Technical Service Trainer working onsite at our service training center in Sussex, Wisconsin you will be part of the Service Training team. The Technical Service Trainer is responsible for delivering comprehensive training to technicians on all aspects of generator repair and installation. This role leverages technical expertise to guide start-up, operation, and troubleshooting procedures across the full range of Generac products.

Essential Duties

• Instruct/Train technicians in all aspects of generator repair and installation
• Develop and present technical training curriculum
• Write and review technical documentation such as owner, installation, diagnostic and flat rate manuals and service and training bulletins
• Establish warranty flat rates for new product prototypes
• Work with internal departments to fabricate training units
• DOT driver (Non CDL)
• Other duties as assigned

Minimum Qualifications

• High School Diploma or equivalent
• 3 years field technician experience in HVAC, automotive, generator or similar discipline or 3 years combined field technician experience and technical training experience

Preferred Qualifications

• Associates or Bachelor’s degree
• Curriculum development experience
• Technician Excellence or ASE (Automotive Service Excellence) certification
• Previous experience using SAP or equivalent ERP

Knowledge, Skills And Abilities

• Knowledge of MS Office to include: MS Word, MS Power Point and MS Excel
• Demonstrated strengths in writing and presenting / instructing technical information
• Ability to develop testing plans
• Technical aptitude to do basic generator start up and troubleshooting
• Ability to deal with shifting priorities and moving deadlines
• Highly organized and detail oriented
• Familiarity with hand tools and test equipment

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.