CX Supervisor: Lead Customer Experience Team

Allergan; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Allergan Aesthetics, an AbbVie company, seeks a Customer Experience Supervisor to lead a medium-sized CX team and drive excellence in all customer interactions. The role includes setting priorities, coaching staff, and ensuring compliance with internal and regulatory requirements.

The successful candidate will guide training, collaborate with trainers, and manage relationships with external agencies while fostering career growth within the team.

Qualifications

• 2–3 years’ experience leading people in a customer service or customer facing environment.
• Experience managing and executing continuous improvement projects.
• Effective communication skills (presentation, document writing, coaching people).
• Experience working with Microsoft Office, Outlook, Word, Excel and Power Point.
• SAP, CRM, or Business Systems experience preferred.
• Medical Device or Pharmaceutical experience strongly preferred.

Responsibilities

• Fosters the growth of individual team members by building strong relationships and works to build customer relationships by creating a positive customer experience.
• Sets performance goals, tracks and evaluates performance; coaches, develops and trains team.
• Creates bench strength and career progression opportunities for the team based on the CXR Career Blue Print.
• Ability to work and lead initiatives without day to day supervision.
• Able to prioritize and manage competing priorities to ensure deadlines are met.
• Attention to detail and follow-through on execution.
• Solves problems based on practice and precedent.
• Ability to take initiative and make independent and timely decisions.
• Excellent verbal and written communication skills.
• Collaborates with Trainers to continuously improve the Training Curriculum and Training experience.
• Collaborates with external temp/contingent agency as needed.
• Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Builds knowledge of the organization, processes and customers.
• The employee must conduct their work activities in compliance with all AbbVie internal requirements and with all applicable regulatory requirements.AbbVie internal requirements include compliance with ethics, environmental health and safety, financial, human resources, and general business policies, requirements and objectives.

Skills

People leadership

Customer service

Continuous improvement

Communication skills

Microsoft Office

SAP/CRM experience

Medical device/pharma experience

Education

University degree

Tools

Microsoft Office Suite

Outlook

Word

Excel

PowerPoint

Job description

Allergan Aesthetics, an AbbVie company, seeks a Customer Experience Supervisor to lead a medium-sized CX team and drive excellence in all customer interactions. The role includes setting priorities, coaching staff, and ensuring compliance with internal and regulatory requirements.

The successful candidate will guide training, collaborate with trainers, and manage relationships with external agencies while fostering career growth within the team.