Customer Service Rep I

Allergan Aesthetics; Austin (TX); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Career development

Job summary

AbbVie, in the Aesthetics and Consumables division, seeks a Customer Experience Representative to support order placement and inquiries from healthcare providers and internal teams.

As a CXR, you will handle 50–100 calls daily, process orders, resolve issues, and collaborate with sales and operations to ensure timely, accurate transactions while delivering a professional customer experience. Requires 1+ year in customer service and MS Office proficiency; associate degree or equivalent.

Qualifications

• 1+ years of Customer Service experience.
• Experience working with MS Office.
• Attention to detail and ability to multitask.
• Effective communication skills.
• Associate Degree OR High School Diploma and equivalent relevant experience.

Responsibilities

• Manage 50–100 call interactions per day including inbound/outbound calls.
• Use critical thinking to resolve inquiries to meet service levels.
• Partner with sales and other departments to complete order transactions and follow up.

Skills

Customer service

MS Office

Attention to detail

Effective communication

Multitasking

Education

Associate Degree or High School Diploma

Tools

CRM systems

Salesforce

SAP

Job description

Job Description

Customer Experience Representatives (CXR) support the Aesthetics and Consumables department. As a CXR, you will receive calls from Health Care Providers, internal sales, and administrative personnel to place orders for the Allergan Aesthetics business.

CXRs serve as first-line representatives responsible for handling inbound/outbound call inquiries, processing transactions, and act as subject matter experts as needed. Representatives are responsible for order processing and resolution of issues that may prevent orders from shipping. Under general supervision, CXRs process internal and external customer requests in a timely, accurate and professional manner. CXRs foster the growth of a strong customer base through creating positive interactions and building strong relationships.

Responsibilities

• Manage 50-100 call interactions per day including inbound and outbound calls. Examples of interactions include product orders and updates, status of deliveries, and resolving call inquiries.
• Ability to use critical thinking skills to resolve inquiries to meet service levels.
• Partner with sales and other operational departments to provide exceptional customer service within designated service levels to complete order transactions and other informational call follow up.
• Deliver an excellent customer experience, while acting in a professional and courteous manner.

Qualifications

• 1+ years of Customer Service experience, preferably in a Contact Center environment.
• Experience working with MS Office.
• Attention to detail and ability to multitask.
• Effective communication skills.
• Associate Degree OR High School Diploma and equivalent relevant experience.

Key AbbVie Competencies

• Positive “all for one” approach to team deliverables and priorities.
• Builds strong relationship to enable higher performance.
• Learns fast, grasps the “essence” and can change course quickly where indicated.
• Raises the bar and is never satisfied with the status quo.
• Creates a learning environment and open to suggestions.

The following skills are desirable but not mandatory:

• SAP, CRM, Salesforce, or Business Systems experience preferred.
• Medical Device or Pharmaceutical experience strongly preferred.

Compensation

$16 - $16 per hour

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance, and 401(k) to eligible employees. This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or other compensation remains in the Company’s discretion.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.