Remote Customer Experience Specialist (Healthcare)

TaskUs; Texas; Remote; USD 19,000 - 25,000; Full time

Job summary

TaskUs is hiring a Customer Experience Representative to support a leading healthcare and wellness campaign. You will be the primary frontline contact for customers via inbound calls and emails, thriving in a fast-paced environment and quickly learning software tools to resolve inquiries.

You will help build brand trust, advocate for seamless customer journeys, and collaborate with cross-functional teams to improve overall experience.

Qualifications

• Clear written and verbal communication skills.
• Empathetic approach to customer care.
• Ability to manage multiple tasks and channels.

Responsibilities

• Provide first-class support across phone and email.
• Navigate multiple software platforms to resolve inquiries.
• Moderate reviews, handle exceptions, and generate reports.
• Identify friction points and suggest improvements to the journey.
• Monitor metrics to aim for high first-touch resolution.

Skills

Communication

Customer focus

Multitasking

Teamwork

Growth mindset

Tools

Salesforce

Zendesk

Mailchimp

Google Workspace

Job description

TaskUs is hiring a Customer Experience Representative to support a leading healthcare and wellness campaign. You will be the primary frontline contact for customers via inbound calls and emails, thriving in a fast-paced environment and quickly learning software tools to resolve inquiries.

You will help build brand trust, advocate for seamless customer journeys, and collaborate with cross-functional teams to improve overall experience.