Customer Experience Representative - Seasonal

TaskUs; Texas; Remote; USD 19,000 - 25,000; Full time

Job summary

TaskUs is hiring a Customer Experience Representative to support a leading healthcare and wellness campaign. You will be the primary frontline contact for customers via inbound calls and emails, thriving in a fast-paced environment and quickly learning software tools to resolve inquiries.

You will help build brand trust, advocate for seamless customer journeys, and collaborate with cross-functional teams to improve overall experience.

Qualifications

• Clear written and verbal communication skills.
• Empathetic approach to customer care.
• Ability to manage multiple tasks and channels.

Responsibilities

• Provide first-class support across phone and email.
• Navigate multiple software platforms to resolve inquiries.
• Moderate reviews, handle exceptions, and generate reports.
• Identify friction points and suggest improvements to the journey.
• Monitor metrics to aim for high first-touch resolution.

Skills

Communication

Customer focus

Multitasking

Teamwork

Growth mindset

Tools

Salesforce

Zendesk

Mailchimp

Google Workspace

Job description

Job Description

Customer Experience Representative

Location: Remote (Texas)

Pay Rate: $16.00 / hour

Hours of Operation: Monday - Friday, 8:00 AM - 8:00 PM CST

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to the world's most innovative companies. We help scale brands through technology-enabled operational excellence, exceptional talent, and a commitment to people-first culture.

Position Overview

We are looking for a dedicated and empathetic Customer Experience Representative to support a leading healthcare and wellness campaign. In this role, you will act as the primary frontline contact for customers seeking support via inbound phone calls and emails. The ideal candidate thrives in a fast-paced environment, learns software tools quickly, and possesses a strong problem-solving mindset. You will play a vital role in building brand trust, resolving complex customer inquiries, and advocating for seamless customer journeys.

Key Responsibilities

• Customer Engagement: Provide first-class support to customers across multiple channels, including phone and email, while building positive rapport with diverse customer personalities.
• Omnichannel & Tech Navigation: Seamlessly manage and navigate multiple technology platforms and software tools to deliver efficient support and complete offline administrative tasks.
• Special Projects & Operations: Execute special operational assignments, including moderating customer reviews, handling customer exceptions, and generating detailed activity reporting.
• Customer Advocacy: Identify friction points in the customer journey and propose actionable improvements to enhance the overall brand experience.
• Quality & Performance: Monitor and report metrics and error rates, striving for first-touch resolution and high customer satisfaction ratings.

Required Experience & Skills

Experience

• Customer Service: Minimum 2 years of customer service experience (e-commerce background strongly preferred).
• Healthcare Support: Background in healthcare or wellness support is preferred.
• Tools & Software: Experience or familiarity with CRM and communication tools such as Salesforce, Zendesk, Mailchimp, and Google Workspace.
• Environment: Experience working within a fast-paced or startup environment.

Key Traits & Competencies

• Communication: Exceptional written and verbal communication skills.
• Customer Focus: Empathetic approach to customer care with a passion for delivering first-class service.
• Task Management: Strong multitasking capabilities, high productivity, and efficiency.
• Mindset: Growth-oriented mindset, strong work ethic, and a collaborative team-player attitude.

Technical & Assessment Requirements

Candidates Must Meet The Following Baseline Assessment Standards

• Typing Speed: Minimum 25 WPM.
• Assessments: Qualifying scores on required pre-employment evaluation modules (Personality, Computer Skills, and English Proficiency).
• Workplace Requirements: Reliable home workspace located in Texas with high-speed internet capability.
• Internet Providers Not Supported at TaskUs: T-Mobile, Verizon, MetroPCS, Wirestar or Boost Mobile, must be hardwired, cannot be 5g mobile internet

Disclaimer

Our system requires candidates to apply only within their current state or country of residence. If you don't see the perfect fit in your area just yet, we kindly ask that you explore our other openings to find an offer that aligns specifically with your region. Thank you for helping us keep our process organized and accurate!

While we welcome applications across the United States, please note that we are not hiring in the state of Illinois at this time. If you are located in Illinois, we encourage you to check back in the future or explore our openings tailored to other regions. Thank you for your understanding!

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.