Remote Training Specialist: Patient Experience & Sales

Natera; United States; Remote; USD 70,000 - 75,000; Full time

Job summary

Natera seeks a dynamic Training Specialist to design, deliver, and continuously improve learning programs for Patient Experience and Inside Sales teams. You will craft scalable LMS content, deliver live sessions, and coach agents to raise performance while aligning with QA remediation and compliance standards.

The role supports onboarding and ongoing training initiatives, with a strong emphasis on data-driven results and collaboration across Quality, Operations, and Documentation teams.

Qualifications

• 2+ years in training, L&D, or instructional design in healthcare/patient services
• Experience training revenue-generating teams (inside sales / patient coordinators)
• Coaching 1:1 and small groups to drive behavior change
• Facilitate live trainings (in-person/virtual) for adult learners
• Experience building LMS content (SOPs, guides)
• Track training metrics and report to leadership
• Familiarity with QA remediation processes
• Experience using AI tools for content creation

Responsibilities

• Facilitate live new-hire training for PX and Patient Coordinator roles including systems, processes, call handling, and compliance
• Lead remediation sessions based on QA findings or performance trends
• Adapt facilitation to learner needs, pacing, and group dynamics while ensuring consistency
• Partner with QA and Operations to stay current on process changes and compliance requirements
• Provide individualized coaching to new hires and tenured agents to reinforce concepts and improve performance
• Document coaching and track progress for remediation plans and escalation decisions
• Develop and maintain LMS content, modules, checks, and job aids
• Convert SOPs and guides into structured, self-paced learning experiences
• Ensure content is version-controlled and aligned with current documentation
• Leverage AI tools to accelerate content development and interactivity
• Track training data points and prepare status updates for stakeholders
• Maintain training curricula for new hires and remediation pathways
• Collaborate with Document Control on procedures and SOP reviews
• Support special projects, refresher campaigns, and product launches

Skills

Facilitation

Instructional design

Coaching

LMS

Content development

Data literacy

AI integration

Communication

Time management

Education

ATD CPTD

APTD

PMP / CAPM

Six Sigma

Tools

Workday LMS

Articulate Rise

Storyline

Job description

Natera seeks a dynamic Training Specialist to design, deliver, and continuously improve learning programs for Patient Experience and Inside Sales teams. You will craft scalable LMS content, deliver live sessions, and coach agents to raise performance while aligning with QA remediation and compliance standards.

The role supports onboarding and ongoing training initiatives, with a strong emphasis on data-driven results and collaboration across Quality, Operations, and Documentation teams.