Remote Customer Experience Specialist — Fitness Gear

ForgeFit; Kent (WA); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits including health, dental, vision, and 401k

Competitive hourly pay

Ongoing training and opportunities for career growth

Job summary

ForgeFit is seeking a Remote Customer Service Specialist to ensure smooth customer experiences and provide support from order to installation. The role involves responding to inquiries, resolving issues, and maintaining customer records.

Ideal candidates will have over 1 year of customer service experience, strong communication skills, and a desire to help others. ForgeFit offers competitive pay, health benefits, and remote work within a collaborative team.

Qualifications

• 1+ years of experience in a customer service or client-facing role.
• Ability to stay organized and manage multiple priorities.
• Positive attitude and desire to help others.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, and troubleshooting.
• Maintain up-to-date knowledge of ForgeFit’s product lines.

Skills

Strong communication skills

Problem-solving skills

Organizational skills

Customer service experience

Familiarity with CRM tools

Interest in fitness

Job description

ForgeFit is seeking a Remote Customer Service Specialist to ensure smooth customer experiences and provide support from order to installation. The role involves responding to inquiries, resolving issues, and maintaining customer records.

Ideal candidates will have over 1 year of customer service experience, strong communication skills, and a desire to help others. ForgeFit offers competitive pay, health benefits, and remote work within a collaborative team.