Remote Customer Experience Specialist — Fitness Gear

ForgeFit; Minneapolis (MN); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401k

Paid time off

Ongoing training

Remote work environment

Job summary

ForgeFit is seeking a Remote Customer Service Specialist to ensure smooth customer experiences from order to installation. The role includes responding to inquiries, resolving issues, and collaborating with internal teams.

Ideal candidates have at least 1 year of experience in customer service, strong communication skills, and a positive attitude. We offer competitive pay, comprehensive benefits including health and 401k, and the chance to work with a supportive, fully remote team.

Qualifications

• 1+ years of experience in a customer service, support, or client-facing role.
• Strong communication and problem-solving skills are essential.
• Ability to stay organized and manage multiple priorities.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, product details, and troubleshooting.
• Keep accurate records of customer interactions using CRM.

Skills

Strong communication skills

Problem-solving skills

Organizational skills

Customer service experience

Tools

CRM software

Job description

ForgeFit is seeking a Remote Customer Service Specialist to ensure smooth customer experiences from order to installation. The role includes responding to inquiries, resolving issues, and collaborating with internal teams.

Ideal candidates have at least 1 year of experience in customer service, strong communication skills, and a positive attitude. We offer competitive pay, comprehensive benefits including health and 401k, and the chance to work with a supportive, fully remote team.