Remote Customer Experience Specialist — Fitness Gear

ForgeFit; Toledo (OH); Remote; USD 20,664 - 34,440; Full time

Benefits offered by this job

Comprehensive benefits including health, dental, vision, 401k, and paid time off

Ongoing training and opportunities for career growth

100% remote work with a collaborative team

Job summary

ForgeFit is looking for a Remote Customer Service Specialist to provide exceptional support to customers and ensure satisfaction throughout their experience. You will respond to inquiries, assist with orders, and resolve issues while maintaining a friendly and professional demeanor.

This role requires strong communication skills and a commitment to helping customers, alongside competitive pay and comprehensive benefits. This is a fully remote position that allows you to grow in a collaborative environment.

Qualifications

• 1+ years of experience in a customer service, support, or client-facing role.
• Strong communication skills and problem-solving abilities.
• Ability to stay organized and manage multiple priorities.
• Comfortable using CRM or support tools.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism.
• Help customers with orders, shipping questions, product details, and troubleshooting.
• Track and resolve issues quickly by collaborating with internal teams.
• Maintain accurate records of customer interactions using CRM.
• Proactively follow up on customer needs and ensure satisfaction.

Skills

Strong communication

Problem-solving skills

Organization

CRM familiarity

Positive attitude

Job description

ForgeFit is looking for a Remote Customer Service Specialist to provide exceptional support to customers and ensure satisfaction throughout their experience. You will respond to inquiries, assist with orders, and resolve issues while maintaining a friendly and professional demeanor.

This role requires strong communication skills and a commitment to helping customers, alongside competitive pay and comprehensive benefits. This is a fully remote position that allows you to grow in a collaborative environment.