Remote Administrative & Customer Support Specialist

QuickTeam; United States; Remote; USD 11,000 - 13,000; Full time

Job summary

QuickTeam is seeking a highly organized Virtual Administrative Support Specialist to provide customer service, technical support, and administrative help. The role is fully remote, 40 hours weekly, with EST business hours.

Ideal candidates will be detail-oriented, tech-savvy, and experienced in managing client communications while keeping operations running smoothly. Proficiency with Google Workspace, Office apps, CRMs, and scheduling tools is essential.

Qualifications

• 3+ years in virtual assistance or related role.
• Experience in customer service and/or technical support.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Proficiency with Google Workspace, Office tools, and CRMs.
• Experience with scheduling tools (Calendly, Google Calendar, Outlook).
• Ability to multitask and work independently in a fast-paced environment.
• Reliable internet and quiet home workspace.

Responsibilities

• Handle customer inquiries via email, chat, and phone promptly.
• Troubleshoot basic technical issues and provide clear steps.
• Escalate complex concerns to the appropriate team.
• Manage calendars across time zones and schedule meetings.
• Coordinate and confirm appointments and follow up on leads.
• Perform general administrative tasks and maintain records.

Skills

Customer service

Technical support

Communication

Organization

Time management

Google Workspace

Microsoft Office

CRM systems

Multi-tasking

Remote work

Tools

Google Workspace

Microsoft Office

CRM systems

Calendly

Google Calendar

Outlook

Zendesk

Freshdesk

Job description

QuickTeam is seeking a highly organized Virtual Administrative Support Specialist to provide customer service, technical support, and administrative help. The role is fully remote, 40 hours weekly, with EST business hours.

Ideal candidates will be detail-oriented, tech-savvy, and experienced in managing client communications while keeping operations running smoothly. Proficiency with Google Workspace, Office apps, CRMs, and scheduling tools is essential.