Remote Google Customer Success Pro

MaziCTools; United States; Remote; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

CDW is seeking an energetic Google Customer Success Specialist to provide technical support and customer service to clients using Google products. You will troubleshoot issues, train customers, and help drive adoption and satisfaction across Google solutions.

The ideal candidate has strong communication, problem-solving, and multi-tasking abilities, with experience in a customer-facing role and familiarity with Google Product Suite. This is listed as 100% remote in the U.S.

Qualifikationen

• Bachelor's degree in Computer Science or a related field.
• Minimum of two years’ experience in a customer service, technical support, or similar role
• Excellent written and verbal communications skills
• Knowledge of Google products and technologies
• Ability to work collaboratively in a team environment

Aufgaben

• Respond to customer inquiries and requests with technical support and customer service, using Google products
• Provide exceptional customer service to customers seeking assistance with Google products
• Troubleshoot technical issues with Google products
• Train customers on the use of Google products
• Identify customer needs and recommend solutions
• Develop and implement strategies to improve customer satisfactionStay up to date on Google product updates and changes
• Collaborate with team members to ensure customer success
• Provide feedback and recommendations to management on customer service practices and processes
• Maintain customer records and document customer interactions

Kenntnisse

Customer Service

Communication

Problem-Solving

Time Management

Organization

Collaboration

Relationship Building

Sales

Consulting

Data Analysis

Ausbildung

Bachelor’s degree in Computer Science or a related field

Tools

Google Product Suite

CRM Systems

Technical Support Software

Jobbeschreibung

CDW is seeking an energetic Google Customer Success Specialist to provide technical support and customer service to clients using Google products. You will troubleshoot issues, train customers, and help drive adoption and satisfaction across Google solutions.

The ideal candidate has strong communication, problem-solving, and multi-tasking abilities, with experience in a customer-facing role and familiarity with Google Product Suite. This is listed as 100% remote in the U.S.