Remote Customer Experience Specialist (Advanced Support)

Superior Plus Propane Talent Acquisition; Oregon; Hybrid; USD 21,000 - 34,000; Full time

Benefits offered by this job

Culture

Compensation

Flexible schedules

Technology

LYRA support program

Career growth

Safety mindset

Job summary

Superior Plus Propane is seeking a Customer Experience Representative (Advanced Support) for a remote role with flexible shifts. You will handle complex customer inquiries, coordinate with dispatch and field teams, and manage billing and service coordination.

The position emphasizes clear communication, empathy, and problem solving to ensure safety and superior customer experience. The role offers an hourly wage range of $15.00 to $25.00 with eligibility for an annual incentive program.

Qualifications

• Problem solving in fast-paced, high-stakes environments.
• Strong collaboration across multiple teams.
• Advanced computer proficiency; multitask across systems.
• Ability to build rapport quickly; manage sensitive conversations.
• Adaptability, attention to detail, and sound judgment.
• Consistent daytime schedule.
• Exposure to multiple areas of the business.
• Meaningful work that supports customer safety and experience.
• Legal authorization to work in the country.
• We do not sponsor individuals for employment visas now or in the future.

Responsibilities

• Act as the primary point of contact for customer inquiries, including urgent and safety‑related concerns.
• Navigate multiple systems in real time to assess situations, prioritize needs, and make informed decisions.
• Collaborate closely with dispatch, field teams, and internal partners to coordinate timely service.
• Build trust quickly through clear, empathetic communication and confident problem‑solving.
• Manage complex customer requests involving billing, payments, and service coordination.
• Maintain accurate, detailed documentation across platforms.

Skills

Problem solving

Collaboration

Advanced computer skills

Rapport building

Adaptability

Daytime schedule

Exposure to multiple areas

Customer safety focus

Legal work authorization

No visa sponsorship

Job description

Superior Plus Propane is seeking a Customer Experience Representative (Advanced Support) for a remote role with flexible shifts. You will handle complex customer inquiries, coordinate with dispatch and field teams, and manage billing and service coordination.

The position emphasizes clear communication, empathy, and problem solving to ensure safety and superior customer experience. The role offers an hourly wage range of $15.00 to $25.00 with eligibility for an annual incentive program.