Customer Experience Talent Community

Superior Plus Propane Talent Acquisition; Oregon; Hybrid; USD 21,000 - 34,000; Full time

Benefits offered by this job

Culture

Compensation

Flexible schedules

Technology

LYRA support program

Career growth

Safety mindset

Job summary

Superior Plus Propane is seeking a Customer Experience Representative (Advanced Support) for a remote role with flexible shifts. You will handle complex customer inquiries, coordinate with dispatch and field teams, and manage billing and service coordination.

The position emphasizes clear communication, empathy, and problem solving to ensure safety and superior customer experience. The role offers an hourly wage range of $15.00 to $25.00 with eligibility for an annual incentive program.

Qualifications

• Problem solving in fast-paced, high-stakes environments.
• Strong collaboration across multiple teams.
• Advanced computer proficiency; multitask across systems.
• Ability to build rapport quickly; manage sensitive conversations.
• Adaptability, attention to detail, and sound judgment.
• Consistent daytime schedule.
• Exposure to multiple areas of the business.
• Meaningful work that supports customer safety and experience.
• Legal authorization to work in the country.
• We do not sponsor individuals for employment visas now or in the future.

Responsibilities

• Act as the primary point of contact for customer inquiries, including urgent and safety‑related concerns.
• Navigate multiple systems in real time to assess situations, prioritize needs, and make informed decisions.
• Collaborate closely with dispatch, field teams, and internal partners to coordinate timely service.
• Build trust quickly through clear, empathetic communication and confident problem‑solving.
• Manage complex customer requests involving billing, payments, and service coordination.
• Maintain accurate, detailed documentation across platforms.

Skills

Problem solving

Collaboration

Advanced computer skills

Rapport building

Adaptability

Daytime schedule

Exposure to multiple areas

Customer safety focus

Legal work authorization

No visa sponsorship

Job description

What we will offer you:

• Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.
• Competitive Compensation: We offer a highly competitive compensation and total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
• Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.
• Technology: Work with state-of-the‑art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
• Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial, and social well‑being.
• Opportunity: A continuous focus on professional development with many opportunities for training and career growth.
• Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.

Customer Experience Representative (Advanced Support)

Specializing in complex customer interactions, problem resolution, and cross-functional support.

Why join us:

• Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.
• Competitive Compensation: We offer highly competitive compensation and a total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
• Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.
• Technology: Work with state-of-the‑art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
• Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial, and social well‑being.
• Opportunity: A continuous focus on professional development with many opportunities for training and career growth.
• Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.

What You’ll Do

• Act as the primary point of contact for customer inquiries, including urgent and safety‑related concerns.
• Navigate multiple systems in real time to assess situations, prioritize needs, and make informed decisions.
• Collaborate closely with dispatch, field teams, and internal partners to coordinate timely service.
• Build trust quickly through clear, empathetic communication and confident problem‑solving.
• Manage complex customer requests involving billing, payments, and service coordination.
• Maintain accurate, detailed documentation across platforms.

What You Bring

• Proven ability to solve problems in fast‑paced, high‑stakes environments.
• Strong collaboration skills and comfort working across multiple teams.
• Advanced computer proficiency with the ability to multitask across systems.
• Ability to build rapport quickly and manage sensitive conversations with professionalism.
• High level of adaptability, attention to detail, and sound judgment.
• Consistent daytime schedule.
• A dynamic role with exposure to multiple areas of the business.
• Meaningful work that directly supports customer safety and experience.
• Legal Authorization to work in the country in which you are applying.
• We do not sponsor individuals for employment visas now or in the future for this opening.

What Sets This Role Apart

• Multiple shift options available, designed to provide flexibility and support work‑life balance.
• Remote work environment
• A dynamic role with exposure to multiple areas of the business.
• Meaningful work that directly supports customer safety and enhances the customer experience.
• An opportunity to apply your problem‑solving skills in a collaborative, fast‑paced environment.

The expected hourly range for this role is $15.00-$25.00 per hour. This position is also eligible for an annual incentive program.

Please note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, candidate's geographical location, as well as market and business considerations.

Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. We welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at to let us know how we can enhance your experience.