Remote Customer Experience Specialist

Uproot Clean; United States; On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Fully remote

Paid time off

Flex days

Ownership & autonomy

Professional development

Job summary

Uproot Clean is seeking a Customer Service Representative for a fully remote, full-time role. You will manage day-to-day customer interactions across multiple channels, including email and social platforms, delivering fast, accurate, and human responses.

You’ll help shape the customer experience and brand voice while working independently from a remote setup. The position emphasizes handling high volumes, resolving issues thoroughly, and collaborating with internal teams to drive improvements in

Qualifications

• Experience in customer service (ecommerce or DTC preferred).
• Strong written communication skills in English.
• Experience handling social media interactions is a strong plus.
• High attention to detail and ability to multitask.
• Comfortable working in fast-paced environments.

Responsibilities

• Manage and respond to customer inquiries via email and support platforms.
• Ensure fast, accurate, and high-quality responses at scale.
• Maintain a consistent and professional brand voice.
• Respond to DMs and comments across platforms like Instagram, Facebook, and TikTok.
• Engage with the community while maintaining brand tone and consistency.
• Process order changes, cancellations, refunds, and exchanges.
• Handle complaints with empathy and clarity.
• Investigate issues thoroughly and provide complete resolutions.
• Share customer feedback with internal teams and help identify patterns for product or operations improvements.

Skills

Customer service

Written English

Social media experience

Attention to detail

Multitasking

Job description

Uproot Clean is seeking a Customer Service Representative for a fully remote, full-time role. You will manage day-to-day customer interactions across multiple channels, including email and social platforms, delivering fast, accurate, and human responses.

You’ll help shape the customer experience and brand voice while working independently from a remote setup. The position emphasizes handling high volumes, resolving issues thoroughly, and collaborating with internal teams to drive improvements in