Remote Customer Experience Specialist - Full-Time

Talentoma; New Jersey; On-site; USD 36,000 - 48,000; Full time

Job summary

Talentoma is seeking an entry-level Remote Customer Experience Representative for a full-time, work-from-home role. You will support customers with inquiries, service requests, and follow-ups while maintaining accurate records and professional communication.

The position emphasizes strong verbal and written communication, active listening, and the ability to work independently in a remote setting. Structured onboarding will help you learn CRM and customer-support processes.

Qualifications

• Excellent verbal and written communication abilities.
• Strong active listening and interpersonal skills.
• Friendly, professional, customer-focused approach.
• Comfortable using phone and computer, with basic tech proficiency.

Responsibilities

• Respond to customer inquiries through approved channels.
• Listen carefully to understand needs and expectations.
• Assist customers with routine questions and service requests.
• Document customer interactions and outcomes accurately.
• Maintain current customer information in designated systems.
• Complete assigned customer follow-up activities.
• Escalate requests requiring additional assistance.
• Maintain professional and helpful communication style.
• Support a consistent and positive customer journey.

Skills

Verbal communication

Written communication

Active listening

Interpersonal skills

Detail-oriented

Time management

Independent work

Tools

CRM platforms

Job description

Talentoma is seeking an entry-level Remote Customer Experience Representative for a full-time, work-from-home role. You will support customers with inquiries, service requests, and follow-ups while maintaining accurate records and professional communication.

The position emphasizes strong verbal and written communication, active listening, and the ability to work independently in a remote setting. Structured onboarding will help you learn CRM and customer-support processes.