Remote Customer Experience Specialist — Fast-Paced Support

Nexa; San Tan Valley (AZ); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

ESOP

PTO

Job summary

Nexa is hiring a Full-Time Remote Customer Experience Specialist to handle inbound calls for diverse clients from home. You’ll deliver empathetic, professional support, adhere to schedules, and maintain high QA standards while working in a high-volume environment.

Responsibilities include routing inquiries, data entry across client systems, and following customized scripts. Candidates must reside in Arizona (excluding Flagstaff) and be available for weekend work and holiday rotations.

Qualifications

• Must reside in Arizona (excluding Flagstaff).
• Excellent communication and empathy when assisting callers.
• Ability to thrive in a fast-paced, high-volume environment.

Responsibilities

• Provide inbound support with empathetic, professional assistance.
• Switch between client protocols, data entry systems, and scripts.
• Meet and exceed KPI targets including schedule adherence and QA standards.

Skills

Customer service

Communication

Multitasking

Adaptability

Quality assurance

Job description

Nexa is hiring a Full-Time Remote Customer Experience Specialist to handle inbound calls for diverse clients from home. You’ll deliver empathetic, professional support, adhere to schedules, and maintain high QA standards while working in a high-volume environment.

Responsibilities include routing inquiries, data entry across client systems, and following customized scripts. Candidates must reside in Arizona (excluding Flagstaff) and be available for weekend work and holiday rotations.