Customer Experience Team Lead - Remote, Impact & Growth

Whatnot; Phoenix (AZ); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Generous Holiday and Time off Policy

Health Insurance options including Medical, Dental, Vision

Work From Home Support

Parental Leave

Job summary

A leading live shopping platform is seeking a team leader for its Customer Experience team in Phoenix, AZ. The role requires strong leadership in managing support operations to enhance user experiences, focusing on performance metrics, and implementing process improvements. Ideal candidates should have over 5 years of experience in support operations, with strong analytical skills and a solid understanding of tools like Zendesk and Sigma. This role offers flexibility with the option to work from home or onsite.

Qualifications

• 5+ years in support operations managing KPIs such as CSAT.
• Strong desire and ability to motivate a team and manage performance.
• Analytical and data-driven, capable of turning insights into actions.

Responsibilities

• Lead team performance and drive results in productivity and quality.
• Manage, coach and motivate a team of agents.
• Identify opportunities for improving the user experience.

Skills

Support operations management

Team leadership

Data analysis

Customer service mentality

Knowledge of Zendesk

Tools

Excel

Google Sheets

Sigma

Job description

A leading live shopping platform is seeking a team leader for its Customer Experience team in Phoenix, AZ. The role requires strong leadership in managing support operations to enhance user experiences, focusing on performance metrics, and implementing process improvements. Ideal candidates should have over 5 years of experience in support operations, with strong analytical skills and a solid understanding of tools like Zendesk and Sigma. This role offers flexibility with the option to work from home or onsite.