Live-Selling Customer Support & Operations Coordinator

Unique Designs, Inc.; Secaucus (NJ); On-site; USD 40,000 - 50,000; Full time

Job summary

Unique Designs, Inc. is seeking a Whatnot Customer Service & Operations Coordinator to support our growing live-selling business in an in-office role.

You will manage customer concerns quickly and professionally on the Whatnot platform while keeping pace with a fast-moving livestream commerce environment. The ideal candidate communicates clearly in English, stays highly organized, and coordinates with livestream, fulfillment, inventory, sales, and management teams to ensure smooth operations and

Qualifications

• Excellent written and spoken English communication.
• Highly organized with ability to manage multiple tasks.
• Customer-first mindset with good judgment and patience.
• Experience in fast-paced live-commerce or ecommerce preferred.
• Experience with Whatnot, TikTok Shop, eBay, Shopify is a plus.

Responsibilities

• Serve as the primary point of contact for customer-service matters arising through the Whatnot platform.
• Respond to customer questions, order concerns, shipping issues, returns, cancellations, and post-sale requests promptly and professionally.
• Investigate issues thoroughly; coordinate with livestream, fulfillment, inventory, sales, and management teams to reach timely resolutions.
• Monitor customer messages, feedback, ratings, and recurring concerns to identify service trends and opportunities for improvement.
• Maintain clear, accurate records of customer cases, actions taken, and final resolutions.
• Help ensure compliance with Whatnot policies, customer-service standards, and company procedures.
• Assist with operational support before, during, and after live shows as needed, including managing urgent customer issues in a high-volume setting.
• Escalate sensitive, high-value, or unresolved matters appropriately and provide recommended solutions.
• Contribute ideas that improve response times, customer satisfaction, and the overall buyer experience.

Skills

Strong written & spoken English

Highly organized

Customer-first mindset

Problem solving

Attention to detail

Proficient with email and spreadsheets

Tools

Email tools

Messaging platforms

Spreadsheets

Office software

Job description

Unique Designs, Inc. is seeking a Whatnot Customer Service & Operations Coordinator to support our growing live-selling business in an in-office role.

You will manage customer concerns quickly and professionally on the Whatnot platform while keeping pace with a fast-moving livestream commerce environment. The ideal candidate communicates clearly in English, stays highly organized, and coordinates with livestream, fulfillment, inventory, sales, and management teams to ensure smooth operations and