Remote Customer Service Rep - Part-Time Logistics Support

Fedex; United States; Remote; Part time

Benefits offered by this job

Competitive Hourly Wage

Remote Work

Employee Discounts

Professional Development

Health and Wellness Programs

Job summary

A global logistics leader is looking for a Customer Service Representative to provide exceptional service while working remotely. This part-time role requires 1-2 years of customer service experience and excellent communication skills. Key responsibilities include assisting customers with shipping needs and resolving issues. Ideal candidates are detail-oriented and empathetic, ready to contribute to a diverse and inclusive work environment.

Qualifications

• Minimum 1-2 years of experience in a customer service role, preferably in logistics.
• Remote work experience is a plus.
• Certifications in customer service or related fields is advantageous.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Identify and resolve customer issues related to shipments and billing.
• Provide detailed information about FedEx products and services.

Skills

Customer Service Expertise

Communication Skills

Technical Proficiency

Problem-Solving Abilities

Attention to Detail

Time Management

Education

High School Diploma or Equivalent

Tools

CRM software

Email platforms

Chat platforms

Job description

A global logistics leader is looking for a Customer Service Representative to provide exceptional service while working remotely. This part-time role requires 1-2 years of customer service experience and excellent communication skills. Key responsibilities include assisting customers with shipping needs and resolving issues. Ideal candidates are detail-oriented and empathetic, ready to contribute to a diverse and inclusive work environment.