Truck Customer Service Representative - Entry level

ExFreight Zeta, LLC; Lake Worth (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, and vision insurance

Paid time off and holidays

Advancement opportunities

Ongoing training and development

Job summary

ExFreight is seeking a Truck Customer Service Representative to join our Operations team at our Lake Worth, Florida headquarters. This in-office, full-time role provides exceptional support for truck freight shipments across North America.

You will liaise with customers on quotes, bookings, and updates while navigating our digital platform and TMS. The ideal candidate excels in a fast-paced setting, communicates clearly, stays organized, and delivers a high-quality customer experience.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience required.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Strong problem-solving skills with attention to detail.
• Comfortable working with technology, web-based platforms, and MS Office.
• Ability to work effectively in a fast-paced team environment.

Responsibilities

• Provide outstanding customer service via phone, email, and chat.
• Assist customers with freight quotes, shipment bookings, modifications, and cancellations.
• Monitor shipments from pickup through final delivery and proactively communicate shipment updates.
• Resolve shipment issues including delays, damages, shortages, and delivery problems.
• Coordinate with trucking carriers, terminals, warehouses, customs brokers, and internal teams to ensure timely service.
• Review Bills of Lading and shipment docs for accuracy.
• Educate customers on LTL, FTL, cross-border shipping, transit times, and accessorial services.
• Utilize ExFreight's platform and TMS to manage shipments.
• Maintain detailed shipment notes and customer records.
• Escalate operational issues while owning customer communication.
• Identify opportunities to improve satisfaction and efficiency.

Skills

Communication skills

Organization & multitasking

Problem solving

Tech proficiency

Team collaboration

Customer service experience

Education

High school diploma or equivalent

Tools

MS Office

Job description

ExFreight is a leading digital transportation provider that combines advanced logistics technology with personalized customer service. Our online platform gives businesses instant freight rates, digital booking, real-time shipment tracking, and access to a nationwide network of truckload, LTL, ocean, and air carriers. As we continue to grow, we're looking for talented individuals who are passionate about helping customers and solving logistics challenges.

Position Summary

ExFreight is seeking a Truck Customer Service Representative to join our Operations team at our Lake Worth, Florida headquarters. This is a full-time, in-office position responsible for providing exceptional customer support for truck freight shipments throughout North America.

The ideal candidate enjoys working in a fast-paced environment, has excellent communication skills, is highly organized, and is committed to delivering an outstanding customer experience.

Responsibilities

• Provide outstanding customer service via phone, email, and chat.
• Assist customers with freight quotes, shipment bookings, modifications, and cancellations.
• Monitor shipments from pickup through final delivery and proactively communicate shipment updates.
• Resolve shipment exceptions including delays, missed pickups, damages, shortages, and delivery issues.
• Coordinate with trucking carriers, terminals, warehouses, customs brokers, and internal departments to ensure timely service.
• Review Bills of Lading (BOLs), shipment documentation, and shipping instructions for accuracy.
• Educate customers on LTL, Full Truckload (FTL), cross-border shipping, transit times, and accessorial services.
• Utilize ExFreight's digital transportation platform and Transportation Management System (TMS) to manage customer shipments.
• Maintain detailed shipment notes and customer records.
• Escalate operational issues when necessary while maintaining ownership of customer communication.
• Identify opportunities to improve customer satisfaction and operational efficiency.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience required.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Strong problem-solving skills with attention to detail.
• Comfortable working with technology, web-based platforms, and Microsoft Office.
• Ability to work effectively in a fast-paced team environment.

What We Offer

• Competitive compensation
• Health, dental, and vision insurance
• Paid time off and company holidays
• Opportunities for advancement within a growing organization
• Ongoing training and professional development

Why Join ExFreight?

At ExFreight, we're redefining the freight industry by combining cutting-edge technology with world-class customer service. Our employees play a critical role in helping businesses move freight quickly, efficiently, and transparently. If you're looking for a career with a growing logistics technology company where your contributions make a real impact, we'd love to hear from you.

Work Location: In person - Lake Worth, Florida.