Remote Customer Experience Specialist

MCI Military Recruitment; Goldsboro (NC); Remote; USD 28,000 - 38,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Job summary

MCI Military Recruitment is looking for a dedicated Customer Service Representative in Goldsboro, North Carolina. The candidate will manage customer inquiries, provide accurate information, and resolve customer issues efficiently.

Applicants must be 18+ and possess a high school diploma. The role demands excellent communication skills and the ability to thrive in a fast-paced environment. MCI offers competitive compensation and benefits to support your growth.

Qualifications

• Must be 18 years of age or older.
• The ability to type swiftly and accurately (20+ words a minute).
• Strong team orientation and customer focus.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Ensure first call resolution through problem-solving and effective call handling.

Skills

Excellent organizational skills

Problem solving

Customer service oriented

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Military Recruitment is looking for a dedicated Customer Service Representative in Goldsboro, North Carolina. The candidate will manage customer inquiries, provide accurate information, and resolve customer issues efficiently.

Applicants must be 18+ and possess a high school diploma. The role demands excellent communication skills and the ability to thrive in a fast-paced environment. MCI offers competitive compensation and benefits to support your growth.