Remote Customer Care & Resolution Specialist

MCI Military Recruitment; Marine Corps Base Camp Lejeune (NC); Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Fun, Engaging Work Environment

Job summary

MCI Military Recruitment is looking for a dedicated and customer-focused Call Center Representative to join their team at Marine Corps Base Camp Lejeune, North Carolina. This position requires excellent communication skills and the ability to thrive in a high-energy setting while providing support to customers and resolving inquiries effectively.

The ideal candidate must possess a high school diploma and is expected to maintain regular attendance, contribute to a team-oriented environment, and manage customer responsibilities efficiently. The role offers a variety of benefits and incentives.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Must be customer service oriented: empathetic, responsive, patient, and conscientious.
• Strong team orientation and customer focus.

Responsibilities

• Handle customer inquiries and resolve customer issues.
• Utilize systems and technology for account management tasks.
• Recognize sales opportunities and apply relevant skills.
• Ensure first call resolution through effective handling.

Skills

Customer service orientation

Organizational skills

Written and oral communication skills

Problem-solving aptitude

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Military Recruitment is looking for a dedicated and customer-focused Call Center Representative to join their team at Marine Corps Base Camp Lejeune, North Carolina. This position requires excellent communication skills and the ability to thrive in a high-energy setting while providing support to customers and resolving inquiries effectively.

The ideal candidate must possess a high school diploma and is expected to maintain regular attendance, contribute to a team-oriented environment, and manage customer responsibilities efficiently. The role offers a variety of benefits and incentives.