Remote Customer Care & Resolution Specialist

MCI Military Recruitment; Fort Bragg (NC); Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Job summary

MCI Military Recruitment is looking for a dedicated Call Center Representative located in Fort Bragg, North Carolina. The role involves handling customer inquiries, resolving issues, and ensuring a positive customer experience. Ideal candidates possess excellent communication skills and thrive in a high-energy setting.

Benefits include Health Insurance, Paid Time Off, and opportunities for career growth. Join our team to make a difference!

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills needed.
• Ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with ability to maintain regular attendance.
• Must be customer service oriented, empathetic and conscientious.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Ensure first call resolution through problem solving.
• Explain products and services to customers.

Skills

Excellent communication skills

Problem solving mindset

Conflict resolution

Customer service orientation

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Military Recruitment is looking for a dedicated Call Center Representative located in Fort Bragg, North Carolina. The role involves handling customer inquiries, resolving issues, and ensuring a positive customer experience. Ideal candidates possess excellent communication skills and thrive in a high-energy setting.

Benefits include Health Insurance, Paid Time Off, and opportunities for career growth. Join our team to make a difference!