Remote Customer Experience Specialist

MCI; Fort Gregg-Adams (VA); Remote; USD 41,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth Opportunities

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Job summary

MCI, a leading BPO company, is looking for a remote Customer Service Representative to provide top-notch service to clients. Ideal candidates will possess excellent communication skills, organizational abilities, and a customer-focused mindset. The role involves managing customer inquiries, resolving issues, and ensuring a positive experience. Join us to be part of a supportive and rewarding environment.

Qualifications

• 18 years of age or older.
• Ability to type swiftly and accurately (20+ words a minute).
• Ability to multi-task and self-manage.

Responsibilities

• Handle customer inquiries and resolve issues efficiently.
• Utilize systems to complete account management tasks.
• Ensure first call resolution through effective problem solving.

Skills

Excellent communication skills

Problem solving

Customer service orientation

Organizational skills

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI, a leading BPO company, is looking for a remote Customer Service Representative to provide top-notch service to clients. Ideal candidates will possess excellent communication skills, organizational abilities, and a customer-focused mindset. The role involves managing customer inquiries, resolving issues, and ensuring a positive experience. Join us to be part of a supportive and rewarding environment.