Remote Customer Experience Specialist

MCI; Biloxi (MS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Fun Work Environment

Job summary

MCI is seeking a dedicated Customer Service Representative in Biloxi, Mississippi, to handle inquiries and provide excellent customer service. The role involves resolving customer issues, using technology for account management, and ensuring first-call resolution.

Applicants must have a high school diploma, solid communication skills, and the ability to type swiftly. MCI offers various benefits, including health insurance and a fun work environment.

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words a minute).
• High reliability with regular attendance.
• Ability to evaluate and troubleshoot customer issues.

Responsibilities

• Listen to customers and understand their needs.
• Utilize systems to complete account-management tasks.
• Explain products and processes to customers.
• Ensure first-call resolution through effective call handling.

Skills

Organizational skills

Communication skills

Customer service orientation

Problem-solving

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows Operating System

Job description

MCI is seeking a dedicated Customer Service Representative in Biloxi, Mississippi, to handle inquiries and provide excellent customer service. The role involves resolving customer issues, using technology for account management, and ensuring first-call resolution.

Applicants must have a high school diploma, solid communication skills, and the ability to type swiftly. MCI offers various benefits, including health insurance and a fun work environment.