Remote Customer Experience Agent with Upsell Focus

MCI; Biloxi (MS); Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Fun, Engaging Work Environment

Job summary

MCI, located in Biloxi, Mississippi, is seeking a dedicated Call Center Representative to handle customer inquiries and ensure a positive experience. The ideal candidate should possess excellent communication skills and be able to thrive in a high-energy environment.

The role involves resolving customer issues, utilizing technology for account management, and recognizing sales opportunities. We offer competitive compensation and benefits, including health coverage after 60 days of employment and opportunities for career growth.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.

Responsibilities

• Listen to customers and understand their needs.
• Utilize systems and technology for account management.
• Recognize sales opportunities.
• Ensure first call resolution through problem solving.
• Escalate issues to the managerial team.

Skills

Communication skills

Problem-solving

Customer service orientation

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI, located in Biloxi, Mississippi, is seeking a dedicated Call Center Representative to handle customer inquiries and ensure a positive experience. The ideal candidate should possess excellent communication skills and be able to thrive in a high-energy environment.

The role involves resolving customer issues, utilizing technology for account management, and recognizing sales opportunities. We offer competitive compensation and benefits, including health coverage after 60 days of employment and opportunities for career growth.