Remote Customer Experience Specialist

Western Security; Bakersfield (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Retirement plan

Performance bonus

Paid training

Career advancement

Flexible scheduling

Remote options

Life insurance

Disability insurance

Employee assistance

Job summary

Western Security is seeking a Customer Service Representative for a remote role serving customers in the Bakersfield, California area. You will provide professional, friendly, and efficient support across phone, email, live chat, and in-person interactions to ensure a positive customer experience while upholding company standards.

Core duties include handling inquiries, processing orders, and maintaining accurate records.

Qualifications

• High school diploma or equivalent required or preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and active listening skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers and provide friendly, professional, and courteous service.
• Respond to customer inquiries by phone, email, live chat, or in person.
• Identify customer needs and provide appropriate solutions.
• Handle complaints calmly and professionally.
• Process orders, payments, returns, refunds, and service requests.
• Maintain accurate customer records and documentation.
• Escalate complex issues to supervisors.
• Collaborate with sales, billing, and technical support to resolve concerns.
• Meet goals for customer satisfaction and productivity.

Skills

Clear communication

Active listening

Calm under pressure

Problem solving

Time management

Multitasking

Teamwork

Attention to detail

Independent work

Professional demeanor

Customer focus

Education

High school diploma

Tools

CRM systems

Microsoft Office

Job description

Western Security is seeking a Customer Service Representative for a remote role serving customers in the Bakersfield, California area. You will provide professional, friendly, and efficient support across phone, email, live chat, and in-person interactions to ensure a positive customer experience while upholding company standards.

Core duties include handling inquiries, processing orders, and maintaining accurate records.