Remote Member Support Specialist

Western Security; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid vacation, sick leave, and holid a

Paid training and onboarding

Remote-work equipment or technology s

Job summary

Western Security is seeking a remote Member Services Representative I to provide customer support by phone, email, chat, or other channels, helping members with accounts, billing, benefits, and general requests while delivering accurate information and a positive experience.

The role requires clear written and verbal communication, the ability to manage multiple conversations, strong problem-solving skills, and reliability in a remote work setting.

Qualifications

• Highschool diploma or equivalent preferred.
• Strong written and verbal communication skills.
• Fast and accurate typing ability.
• Basic computer and internet skills.
• Ability to use live chat, email, CRM, and customer-support platforms.
• Strong problem-solving and troubleshooting skills.
• Ability to handle multiple customer conversations efficiently.
• Excellent attention to detail.
• Ability to remain professional and patient when handling difficult customers.
• Good time-management and organizational skills.
• Ability to work independently in a remote environment.
• Reliable computer and internet connection.
• Willingness to learn company products, services, and procedures.

Responsibilities

• Respond to member questions and requests promptly and professionally.
• Assist members with account, billing, benefit, or service-related inquiries.
• Explain company policies, procedures, and available services.
• Research and resolve basic member issues.
• Update and maintain accurate member information and records.
• Document member interactions in the appropriate system.
• Escalate complex issues to supervisors or specialized departments.
• Follow privacy, security, and company policies when handling member information.
• Meet established customer-service, quality, and productivity standards.
• Follow up on member concerns when necessary.
• Work effectively and independently in a remote environment.

Skills

Written communication

Verbal communication

Customer service

Typing speed

CRM software

Multitasking

Remote work discipline

Education

High school diploma or equivalent

Tools

CRM software

Live chat platforms

Job description

Western Security is seeking a remote Member Services Representative I to provide customer support by phone, email, chat, or other channels, helping members with accounts, billing, benefits, and general requests while delivering accurate information and a positive experience.

The role requires clear written and verbal communication, the ability to manage multiple conversations, strong problem-solving skills, and reliability in a remote work setting.