Remote Email/Chat/Text Customer Support Specialist

Western Security; Bakersfield (CA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Paid training

Health benefits

Competitive pay

Work from home

Flexible scheduling

Job summary

Western Security is seeking an Email/Chat/Text Customer Service Representative to provide remote support in the Bakersfield area. The role involves assisting customers via email, live chat, and text, delivering accurate information, and resolving issues with a professional, timely approach.

The position emphasizes reliability, clear written communication, and the ability to multitask across conversations. A high school diploma is preferred, and training is provided to help you grow within a

Qualifications

• High school diploma or equivalent preferred.
• Previous customer-service experience is helpful but may not be required.
• Reliable computer and internet connection.
• Ability to work remotely and independently.
• Ability to communicate clearly and professionally in writing.
• Willingness to learn company systems and procedures.
• Ability to meet productivity and customer-service targets.
• Work from home.
• Flexible scheduling may be available.
• Competitive pay.
• Paid training.
• Health and other employee benefits may be available.

Responsibilities

• Respond to customer inquiries through email, chat, and text.
• Provide accurate information about products, services, orders, and accounts.
• Resolve customer complaints and concerns professionally.
• Handle multiple customer conversations efficiently.
• Troubleshoot basic customer issues and provide appropriate solutions.
• Escalate complex issues to the appropriate department.
• Document customer interactions and update customer records.
• Follow company policies and customer-service procedures.
• Maintain a professional, friendly, and helpful tone.
• Meet response-time, quality, and customer-satisfaction goals.

Skills

Typing

Problem-solving

Multitask

Attention to detail

Professional communication

Basic computer skills

CRM

Time management

Independent work

Handling difficult customers

Education

High school diploma

Tools

CRM

Email platforms

Live chat platforms

Text messaging platforms

Job description

Western Security is seeking an Email/Chat/Text Customer Service Representative to provide remote support in the Bakersfield area. The role involves assisting customers via email, live chat, and text, delivering accurate information, and resolving issues with a professional, timely approach.

The position emphasizes reliability, clear written communication, and the ability to multitask across conversations. A high school diploma is preferred, and training is provided to help you grow within a