Remote Customer Success & Retention Specialist

Western Security; New York (NY); Remote; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Remote equipment support

Flexible scheduling

Job summary

Western Security is seeking a Customer Relations & Retention Specialist - Remote to build strong customer relationships, resolve concerns, and improve long-term retention. You will communicate via phone, email, and chat, identify needs, and provide effective solutions while upholding confidentiality and professionalism.

The role requires self-motivation to work remotely, strong communication, and a focus on delivering exceptional customer experiences.

Qualifications

• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patient, empathetic, and positive attitude.
• Ability to handle difficult customer situations with professionalism.

Responsibilities

• Communicate with customers by phone, email, and chat to resolve issues.
• Identify customer needs and provide solutions to improve retention.
• Maintain accurate customer records and document interactions.
• Follow up to ensure issues are resolved and satisfaction remains high.
• Collaborate with other departments to solve complex problems.
• Meet retention and service-performance goals consistently.

Skills

Verbal communication

Written communication

Active listening

Problem solving

Empathy

Organization

Attention to detail

Time management

Remote work

CRM systems

Education

High school diploma or equivalent

Tools

CRM systems

Email

Chat

Data entry software

Job description

Western Security is seeking a Customer Relations & Retention Specialist - Remote to build strong customer relationships, resolve concerns, and improve long-term retention. You will communicate via phone, email, and chat, identify needs, and provide effective solutions while upholding confidentiality and professionalism.

The role requires self-motivation to work remotely, strong communication, and a focus on delivering exceptional customer experiences.