Remote Customer Experience Specialist

Qode; Almont (CO); On-site; USD 33,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan with company 4%

Paid time off (PTO) and sick leave

Home office support

Job summary

Qode is seeking a customer service representative to join our remote-first team in the United States. You will handle inquiries via phone, email, chat, and other channels with professionalism and empathy.

You’ll document interactions in our CRM, process orders and updates, resolve issues, and collaborate with other departments to ensure a positive customer experience. A high school diploma or equivalent is required; some college coursework or a degree is a plus, and a reliable home office with

Qualifications

• Strong verbal and written communication skills.
• Ability to document interactions clearly and maintain records.
• Comfort with remote work and digital communication tools.
• Ability to stay organized and handle multiple inquiries simultaneously.

Responsibilities

• Provide customer support via phone, email, chat, and other channels.
• Document interactions in CRM and update order statuses and account info.
• Resolve questions and issues; collaborate with other departments as needed.

Skills

Customer communication

Problem solving

Remote work etiquette

Multitasking

Attention to detail

Customer empathy

Team collaboration

Education

High school diploma or equivalent

Some college coursework or degree

Tools

CRM software

Job description

Qode is seeking a customer service representative to join our remote-first team in the United States. You will handle inquiries via phone, email, chat, and other channels with professionalism and empathy.

You’ll document interactions in our CRM, process orders and updates, resolve issues, and collaborate with other departments to ensure a positive customer experience. A high school diploma or equivalent is required; some college coursework or a degree is a plus, and a reliable home office with