Remote Chat Support Specialist | Elevate Customer Experience

Qode; Almont (CO); On-site; USD 42,000 - 60,000; Full time

Job summary

Qode is hiring a Chat Support Agent to serve as the primary contact for customers via live chat. This remote role offers the flexibility to work from home while delivering timely, accurate help and solutions.

You will document interactions, identify trends, and help improve products and services while upholding company guidelines. Ideal candidates have strong written and verbal communication, solid problem-solving skills, and experience with CRM and live chat tools.

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service, preferably in a chat support role.
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency in using live chat software and CRM systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patience, empathy, and a customer-centric attitude.
• Ability to work independently and as part of a remote team.
• Reliable internet connection and a dedicated workspace.
• Familiarity with common technical troubleshooting steps.

Responsibilities

• Respond promptly and professionally to customer inquiries via live chat.
• Troubleshoot and resolve customer issues related to our products and services.
• Provide accurate information about products, services, and company policies.
• Escalate complex issues to appropriate departments when necessary.
• Document all customer interactions and resolutions in our CRM system.
• Identify trends in customer inquiries and provide feedback to improve products and services.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Adhere to company guidelines and service level agreements (SLAs).
• Proactively engage with customers to offer assistance and gather feedback.
• Stay up-to-date with product knowledge and company updates.

Skills

Customer service experience

Written communication

Verbal communication

Problem-solving

CRM systems

Live chat software

Time management

Remote work

Technical troubleshooting

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

CRM systems

Live chat software

Job description

Qode is hiring a Chat Support Agent to serve as the primary contact for customers via live chat. This remote role offers the flexibility to work from home while delivering timely, accurate help and solutions.

You will document interactions, identify trends, and help improve products and services while upholding company guidelines. Ideal candidates have strong written and verbal communication, solid problem-solving skills, and experience with CRM and live chat tools.