Remote Chat Support Specialist

Qode; San Francisco (CA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote work

Background check

Professional development

Job summary

Qode in San Francisco offers a fully remote Chat Support Agent role. You will be the primary contact for customers via live chat, troubleshooting issues, and guiding users through product knowledge and policies.

Your work supports customer satisfaction and loyalty while you collaborate with other teams from your home office. The role requires strong written and verbal communication, prior chat support experience, and proficiency with CRM software.

Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• Experience in customer service, preferably in a chat support role.
• Excellent written and verbal communication skills.
• Proficiency in using live chat software and CRM systems.
• Ability to multitask and work remotely.

Responsibilities

• Respond promptly and professionally to customer inquiries via live chat.
• Troubleshoot and resolve customer issues related to products and services.
• Provide accurate information about products, services, and company policies.
• Escalate complex issues to appropriate departments when necessary.
• Document all customer interactions and resolutions in our CRM system.
• Identify trends in customer inquiries and provide feedback to improve products and services.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Adhere to company guidelines and service level agreements (SLAs).
• Proactively engage with customers to offer assistance and gather feedback.
• Stay up-to-date with product knowledge and company updates.

Skills

Communication

Customer service

Multitasking

Time management

Problem solving

Written communication

Education

High school diploma

Bachelor’s preferred

Tools

CRM software

Live chat tool

Job description

Qode in San Francisco offers a fully remote Chat Support Agent role. You will be the primary contact for customers via live chat, troubleshooting issues, and guiding users through product knowledge and policies.

Your work supports customer satisfaction and loyalty while you collaborate with other teams from your home office. The role requires strong written and verbal communication, prior chat support experience, and proficiency with CRM software.