Remote Customer Experience Representative - Arizona

Nexa; San Tan Valley (AZ); Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with company matching

ESOP (Employee Stock Ownership Plan)

Paid Time Off

Job summary

Nexa is hiring a Full-Time Work from Home Customer Experience Representative. This 100% remote role requires Arizona residents (excluding Flagstaff) and involves a fast-paced, call-after-call environment with weekend availability.

Starting pay is $16/hour, with benefits including medical, dental, and vision insurance, 401k with company matching, ESOP, and PTO. Equipment will be provided after training. Candidates must have a home office meeting our requirements and be able to work 10-hour shifts.

Responsibilities

• Handle inbound inquiries for a wide variety of clients with professionalism and care.
• Flexibly switch between different client protocols, date entry, requirements, and tailored scripts.
• Maintain an empathetic, polite, and articulate demeanor on every call.
• Consistently meet performance indicators (KPIs) including schedule adherence, average wrap-up time, and high QA scores.

Job description

Full-Time Work from Home Customer Experience Representative

Hiring Immediately l Multiple Openings l 100% Remote (Arizona Residents [excluding Flagstaff])

Are you looking for a role that challenges you and rewards your dedication? At Nexa, we operate as a vital 24/7 communication hub for diverse range of companies. We are seeking resilient, compassionate, and professional individuals to join our fast-paced, high-volume customer experience team.

This is a dynamic, "call-after-call" environment that requires speed, precision, and stead focus. If you thrive under pressure and understand that true customer service takes heart, drive, and dedication, we want to hear from you!

Note: At this time, we are exclusively hiring full-time remote workers who currently reside in New Brunswick.

Key Responsibilities:

• Handle inbound inquiries for a wide variety of clients with professionalism and care.
• Flexibly switch between different client protocols, date entry, requirements, and tailored scripts.
• Maintain an empathetic, polite, and articulate demeanor on every call.
• Consistently meet performance indicators (KPI's) including schedule adherence, average wrap-up time, and high-Quality Assurance (QA) scores.

Technical and Workstation Requirements

Because this is a fast-paced remote position, your home office must meet the following requirements:

• PC or Laptop with Windows 11 or higher (Chromebooks, Apple products, and tablets are not compatible)
• A dedicated, direct-wired Ethernet connection (Wi-Fi is strictly prohibited due to stability requirements).
• A professional-grade wired headset with a built-in microphone.
• A minimum screen resolution of 1600x900 is required. Two monitors are highly preferred to assist with monitor space for our systems.
• Minimum typing speed of 30WPM

You must provide your own compliant equipment during the initial new-hire period. Upon successful completion of training, Nexa will supply company-issued hardware.

Schedule and Availability:

• Full-Time, 10-hr shifts (4 days on, 3 days off)
• Operations run 24/7. Candidates must be available to work at least one weekend day per week and participate in holiday rotations.

Compensation and Benefits

We value our team and offer a competitive support package to protect your health and future:

• Starting pay: $16/hour
• Medical, Dental, and Vision Insurance, 401k with company matching, ESOP (Employee Stock Ownership Plan), Paid Time Off Benefits

Are you the right fit?

Nexa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.