Remote Customer Service Rep - Position Starting 11/16/2026

TSI - Transworld Systems Inc.; Cleveland (OH); À distance; USD 29 000 - 39 000; Plein temps

Avantages offerts par ce poste

Equipment provided

Paid training

Team environment

Growth opportunities

Medical benefits

Dental benefits

Vision benefits

401k with match

Paid time off

Paid holidays

Remote work

Résumé du poste

TSI - Transworld Systems Inc. is hiring for a remote customer support role. Begin with paid training on a set schedule and then operate within core hours to assist customers via inbound calls.

The role offers a full-time remote position with equipment provided to those hired for work-from-home duties, plus a benefits package and an incentive program after training and production milestones.

Qualifications

• Prior call center experience required.
• Excellent attendance.
• Good typing speed 35–40 WPM.
• Strong communication skills.
• Willing to work overtime, including nights/weekends.
• Adhere to 20-minute daily breaks and 1-hour lunch.
• Multitask across multiple applications.

Responsabilités

• Answer inbound calls regarding billing inquiries.
• Handle disconnect/reconnect requests.
• Process payments and budget billings.
• Move in/out service and assist with online accounts.
• Provide information on service-related issues.

Connaissances

Call center experience

Great attendance

Typing 35-40 WPM

Great communication

Overtime willingness

Breaks and lunch discipline

Multitask skills

Outils

Computer navigation

Description du poste

Overview

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Work Location

Work Location: This is a remote/work from home position.

Compensation

Compensation: $16.50/hour

Paid Training Start Date

Paid Training Start Date: Monday, November 16, 2026

Training Hours

Training Hours: Monday - Friday: 9am - 6pm EST (hours may be adjusted)

Hours of Operation (following training)

Hours of Operation: Monday - Friday: 7am - 8pm EST

After successful completion of Training and Nesting, agents are eligible for a $150 incentive. After 30 days of production, agents are eligible for an additional $150 incentive. Agent must be actively employed at time of payout.

• Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.

Reasons to Join

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

In This Role, You Will:

Answer Inbound Calls Regarding

• Billing inquires
• Disconnect/Reconnect
• Payment Arrangements
• Budget Billings
• Make payments
• Process trouble and outage orders
• Move In/Out Service
• Assist with My Account (Online Accts)

Qualifications

Ideal Candidate Qualifications:

• Must have prior call center experience
• Great Attendance
• Computer Navigation skills
  • Must be able to type minimally 35-40 WPM
• Great Communication skills
• Open to working overtime – We are the client's Crisis Center therefore in the event a major storm impacts our Service Territory we will be required to work long hours to include overnight and weekends
• Adhere to a 20-minute daily break 1 hour lunch
• Multitask Skills

For Remote Positions: Minimum Internet Speed Requirements

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

Note

• Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.