Customer Service Representative (Remote)

Rooted Talent Solutions; Stockbridge (GA); Remote; USD 32,000 - 45,000; Full time

Job summary

Rooted Talent Solutions is seeking motivated and dependable individuals to join our customer service team. Our representatives deliver excellent support to customers while enjoying the flexibility of remote work.

As a Customer Service Representative, you will handle inbound calls, emails, and chats, assist with questions, resolve issues, and provide product or service information in a professional and friendly manner, recording interactions and meeting performance expectations.

Qualifications

• Previous customer service experience is a plus, but not required.
• Strong communication and problem-solving skills.
• Ability to type and navigate computer systems efficiently.
• Self-motivated and able to work independently.
• High-speed internet connection and reliable computer/headset required.

Responsibilities

• Answer and manage customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, or policies.
• Assist with troubleshooting, billing, or account-related questions.
• Record and update customer interactions in the system.
• Maintain a positive and professional attitude with every customer.
• Meet performance expectations, including quality, accuracy, and efficiency.

Skills

Communication

Problem-solving

Typing proficiency

Independence

Internet & headset

Job description

About Us

We are seeking motivated and dependable individuals to join our customer service team. Our representatives play an important role in delivering excellent support to customers while enjoying the flexibility of remote work.

Position Overview

As a Customer Service Representative, you will handle inbound calls, emails, and/or chats from customers. You’ll assist with questions, resolve issues, and provide product or service information in a professional and friendly manner.

Key Responsibilities

• Answer and manage customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, or policies.
• Assist with troubleshooting, billing, or account-related questions.
• Record and update customer interactions in the system.
• Maintain a positive and professional attitude with every customer.
• Meet performance expectations, including quality, accuracy, and efficiency.

Qualifications

• Previous customer service experience is a plus, but not required.
• Strong communication and problem-solving skills.
• Ability to type and navigate computer systems efficiently.
• Self-motivated and able to work independently.
• High-speed internet connection and reliable computer/headset required.

Schedule & Pay

• Flexible scheduling options are available.
• Pay is biweekly on the 1st and 15th of each month.
• Compensation is discussed during the interview process and varies by client program.

Why Join Us

• 100% remote work from home.
• Opportunity to choose your own schedule in 30-minute increments.
• Gain valuable experience with leading companies across various industries.
• Growth opportunities for reliable and high-performing team members.