Remote Customer Experience Planner

Hope’s Global Getaways; Roseburg (OR); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible hours

Comprehensive onboarding and training program

Access to travel-related discounts

Job summary

Hopesglobalgetaways is seeking a motivated Customer Experience Planner to support clients in their planning needs. This fully remote role offers flexible hours and provides comprehensive onboarding to ensure success.

You will work closely with clients, helping them achieve their goals by managing details and providing outstanding service. Ideal candidates enjoy problem-solving and have strong communication skills, making it a great opportunity for individuals interested in customer success.

Qualifications

• Ability to manage multiple priorities effectively.
• Must be at least 18 years of age.
• Must be legally authorized to work and reside in specified countries.

Responsibilities

• Support clients throughout the planning process.
• Research and present available options.
• Assist with organizing reservations and schedules.

Skills

Strong communication and interpersonal skills

Excellent organizational and planning abilities

Customer-focused mindset

Attention to detail

Comfortable using online tools

Self-motivated

Basic computer skills

Job description

About the job Customer Experience Planner

Summary

We're looking for motivated, organized individuals who enjoy helping others and coordinating details behind the scenes. As a Customer Experience Planner, you'll work with clients to understand their goals, assist with arrangements, and help ensure every step of the process is handled efficiently and professionally.

This opportunity is ideal for individuals who enjoy problem-solving, communicating with people, and creating positive outcomes in a flexible remote environment.

Key Responsibilities

• Support clients throughout the planning and coordination process
• Gather information to better understand client needs and preferences
• Research available options and present relevant recommendations
• Assist with organizing reservations, schedules, and service-related details
• Provide updates, reminders, confirmations, and important information
• Help manage modifications, adjustments, and special requests
• Review records and documentation to ensure accuracy
• Maintain organized client files and activity records using company systems
• Work with team members to help deliver outstanding customer experiences
• Participate in ongoing training and development opportunities

Why Join Our Team?

• 100% remote opportunity
• Flexible hours with work-life balance
• No previous industry experience required
• Comprehensive onboarding and training program
• Ongoing mentorship and professional guidance
• Advancement opportunities for high performers
• Recognition and incentive programs
• Access to travel-related discounts and exclusive perks
• Positive, supportive, and growth-focused culture

Qualifications

• Strong communication and interpersonal skills
• Excellent organizational and planning abilities
• Ability to manage multiple priorities effectively
• Customer-focused mindset with strong attention to detail
• Comfortable using online tools, software, and digital platforms
• Self-motivated and able to work independently
• Reliable internet connection and basic computer skills
• Must be at least 18 years of age
• Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, or Spain or other approved regions

What Makes Someone Successful in This Role?

• Enjoy helping others achieve their goals
• Stay calm and organized in fast-moving environments
• Communicate professionally and confidently
• Take initiative and follow through on responsibilities
• Adapt quickly to changing situations and priorities
• Have an interest in customer experience, hospitality, tourism, travel planning, client services, or remote career opportunities