Experience Planning Specialist

Hopesglobalgetaways; Louisville (KY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

100% remote work environment

Flexible work hours

Professional growth and advancement opportunities

Recognition and performance-based incentives

Travel-related benefits and discounts

Job summary

Hopesglobalgetaways is expanding its team and is seeking an organized Experience Planning Specialist. The role involves assisting clients in researching and coordinating plans while offering support throughout their journey.

The position is ideal for proactive individuals who thrive in a remote environment and have strong communication and organizational skills. Join our supportive culture that offers flexibility and growth opportunities.

Qualifications

• Must be at least 18 years of age.
• Must be legally authorized to work and reside in the United States or other approved regions.

Responsibilities

• Assist clients with planning and coordination needs.
• Research destinations, accommodations, activities, and available options.
• Organize reservations and verify that all information is accurate and complete.
• Provide guidance and information based on client interests and preferences.
• Communicate updates, confirmations, and scheduling details.

Skills

Strong written and verbal communication skills

Excellent organizational and planning abilities

Ability to manage multiple projects simultaneously

Detail-oriented with strong follow-through

Comfortable using web-based tools and technology platforms

Ability to work independently and remain self-motivated

Job description

Role Overview

We are expanding our team and seeking organized, service-focused individuals who enjoy coordinating details and helping clients bring their plans to life. As an Experience Planning Specialist, you'll assist with researching options, organizing arrangements, and supporting clients throughout the planning journey.

This position is ideal for individuals who are proactive, detail-oriented, and enjoy creating positive experiences while working independently in a remote environment.

Primary Responsibilities

• Assist clients with planning and coordination needs
• Research destinations, accommodations, activities, and available options
• Organize reservations and verify that all information is accurate and complete
• Provide guidance and information based on client interests and preferences
• Communicate updates, confirmations, and scheduling details
• Support changes, modifications, and special requests when necessary
• Maintain accurate records and client documentation
• Utilize company systems and approved resources to manage planning activities
• Attend training sessions and remain informed on industry updates and company procedures

What We Provide

• 100% remote work environment
• Flexible work hours
• Full onboarding and training program
• Ongoing mentorship and team support
• Professional growth and advancement opportunities
• Recognition and performance-based incentives
• Travel-related benefits and discounts
• Positive and collaborative company culture

Qualifications

• Strong written and verbal communication skills
• Excellent organizational and planning abilities
• Ability to manage multiple projects simultaneously
• Detail-oriented with strong follow-through
• Comfortable using web-based tools and technology platforms
• Ability to work independently and remain self-motivated
• Reliable internet connection and basic computer skills
• Must be at least 18 years of age
• Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, or Spain or other approved regions

Ideal Background

Individuals who succeed in this role often:

• Enjoy coordinating projects and managing details
• Have strong customer service and communication skills
• Thrive in flexible, remote work environments
• Learn new systems and procedures quickly
• Take initiative and work well independently
• Have interests in planning, hospitality, tourism, client services, event coordination, or travel-related industries