Remote Customer Experience Associate (Compliance)

resourcepro; Vincennes (IN); Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Remote stipend

401k match

HSA/FSA

PTO and holidays

Wellness program

Job summary

ReSource Pro is seeking a Customer Experience Associate, Compliance, to provide frontline customer service for insurance regulatory compliance, licensing, client intake, and sales support. This is a remote role with a salary of $18.00 per hour, plus benefits and bonus eligibility.

The role emphasizes accuracy, responsiveness, and collaborative teamwork. Responsibilities include handling inquiries via phone and email, processing tasks, maintaining records, and escalating issues as needed.

Qualifications

• High School diploma or equivalent.
• 1–2 years of customer service or administrative experience required.
• Microsoft Office proficiency: Word, Outlook, Excel, PowerPoint, and Access.
• Excellent written and verbal communication skills.
• Ability to address complaints with effective solutions and a positive attitude.
• Excellent time-management and prioritization skills.

Responsibilities

• Handles customer inquiries via phone, email, and chat and completes tasks.
• Delivers exceptional customer service and resolves issues to improve experience.
• Follows processes to complete compliance, client intake, and sales support tasks.

Skills

Customer service

Administrative support

MS Office

Verbal communication

Written communication

Time management

Education

High school diploma

Tools

Microsoft Office

Job description

ReSource Pro is seeking a Customer Experience Associate, Compliance, to provide frontline customer service for insurance regulatory compliance, licensing, client intake, and sales support. This is a remote role with a salary of $18.00 per hour, plus benefits and bonus eligibility.

The role emphasizes accuracy, responsiveness, and collaborative teamwork. Responsibilities include handling inquiries via phone and email, processing tasks, maintaining records, and escalating issues as needed.