Remote Insurance Licensing Support Specialist

resourcepro; United States; Remote; USD 39,171,000 - 82,295,000; Full time

Benefits offered by this job

Health insurance Day 1

Remote stipend

401k with match

HSA/FSA

Disability coverage

Generous PTO

Career development

Wellness program

Job summary

ReSource Pro is seeking a Customer Experience Analyst to deliver frontline customer service for clients via phone, email, and chat. You will document work in client systems, ensuring professional, timely responses that build trust and partnerships.

The role emphasizes insurance knowledge, licensing experience, and strong communication, with a focus on meeting client needs and contributing to team goals in a collaborative environment.

Qualifications

• 2+ years of customer service experience in insurance.
• Experience with insurance licensing processes required.
• Department of Insurance knowledge preferred.
• Reliable and professional, with strong organization.

Responsibilities

• Manage inbound/outbound calls and emails as a subject matter expert.
• Provide clear communication to brokers and insurers via phone, email, and chat.
• Coordinate with the Department of Insurance on new license projects.
• Deliver exceptional service to client customers.
• Complete requested client/broker tasks and processes.
• Collaborate with peers and leaders to meet client needs.
• Contribute to achieving internal team goals.

Skills

Insurance knowledge

Customer service

Licensing process

Job description

ReSource Pro is seeking a Customer Experience Analyst to deliver frontline customer service for clients via phone, email, and chat. You will document work in client systems, ensuring professional, timely responses that build trust and partnerships.

The role emphasizes insurance knowledge, licensing experience, and strong communication, with a focus on meeting client needs and contributing to team goals in a collaborative environment.