Remote Customer Experience Champion

jerry.ai; Nashville (TN); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Stock equity

Remote work with equipment provided

Flexible scheduling

Job summary

Jerry.ai is hiring for Customer Operations in the United States. The role supports both sales and service paths, offering an hourly wage with uncapped commissions for sales and a straightforward hourly rate for service.

The team works remotely, with equipment provided and opportunities for growth in a fast-paced, customer-first culture. Applicants should bring a friendly attitude, strong communication skills, and a collaborative mindset.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team.
• Strong work ethic and problem solving skills.
• Strong communication skills.

Responsibilities

• Taking great care of our customers and spotting issues customers didn’t know to ask about.
• Answering inbound calls from customers shopping auto, home, motorcycle, and other policies.
• Getting deep on the product and navigating the app to fit customer needs.
• Processing service requests for vehicles, drivers, lienholders, and policy documents.
• Providing feedback to improve the product and customer experience.

Skills

Customer service

Sales

Hospitality

Communication

Problem solving

Teamwork

Job description

Jerry.ai is hiring for Customer Operations in the United States. The role supports both sales and service paths, offering an hourly wage with uncapped commissions for sales and a straightforward hourly rate for service.

The team works remotely, with equipment provided and opportunities for growth in a fast-paced, customer-first culture. Applicants should bring a friendly attitude, strong communication skills, and a collaborative mindset.