Remote Car Insurance Support Specialist

Precision Labs; Augusta, Northern (GA, KY); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

P&C license paid

401K match

Remote work equipment provided

Training and mentorship

Carrier network access

Job summary

Jerry.ai is hiring a Customer Support Agent, offering remote work with equipment provided. You will respond to inbound calls from existing customers, process service requests, and help customers with questions about their policies.

The role emphasizes retention by finding solutions for customers at risk of cancellation. We offer training, mentorship from leadership, and an annual compensation package with an hourly wage of $19.00–$21.00, plus benefits including health, dental, vision, and 401K

Qualifications

• 2+ years of experience in a call center environment.

Responsibilities

• Respond to inbound calls from existing customers.
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents.
• Help customers with questions regarding existing policies and make changes to policies.
• Work to retain Jerry policyholders by finding solutions for customers at risk of cancellation.

Skills

Call center experience

Multitasking

Customer-focused

Job description

Jerry.ai is hiring a Customer Support Agent, offering remote work with equipment provided. You will respond to inbound calls from existing customers, process service requests, and help customers with questions about their policies.

The role emphasizes retention by finding solutions for customers at risk of cancellation. We offer training, mentorship from leadership, and an annual compensation package with an hourly wage of $19.00–$21.00, plus benefits including health, dental, vision, and 401K